Privacy Policy

Paul Merchants Finance (P) Ltd., a company incorporated under the Companies Act, 1956 with its registered office at Ground Floor, SCO 829-830, Sector 22-A, Chandigarh-160022., value the trust you place in us that is why we insist upon the highest standards for protecting our customer personally identifiable information or personal data secure. This Privacy Notice describes how Paul Merchants collects, uses, shares and retains Personal Data, what choices you have with respect to your Personal Data, and how we keep it secure. Please read the following statement to learn about our information gathering and dissemination practices.

We are sensitive to the scenario that we would be dealing with data and information of a personal nature. By using Our Portal/ Website https://www.paulmerchantsfin.com and related mobile applications (also referred as "We", "Us", "Our", as the context may necessitate), You will tend to provide Personal Information of You and Your family (also referred as "You", "Your", "Yours" or the "User", as the context may necessitate). You consent to the terms of our Privacy Policy and to our processing of such Personal Information provided by you, for the purposes explained in this policy by registering on the Website or by subscribing to our services. You also agree to our contacting you pursuant to the business relationship established using the information you provide to us. We request you to read this Policy in accordance with Terms of Use and to use these to make informed decisions.

This Privacy Policy sets out how we use and protect the information that you provide us during the usage of Our Portal/ Website. We are committed to ensuring that information shared by you is protected and we assure you that it shall solely be used in accordance with this Privacy Policy.

Modifications:
Our privacy policy is subject to changes and amendments as per the discretion of the Company at any time. Though every effort would be made to keep you informed of the changes, if any, to the policy, you are kindly advised to review the policy periodically.

By using this website/ portal and taking our services you agree to be bound by the terms and conditions of this Privacy Policy. As this policy enables us to provide you a secure and a wholesome experience, we will not be able to register you, if you are not in agreement with these terms. The express consent provided by you and disclosure of your personal information shall bind you in accordance with this Privacy Policy.

Collection of Personally Identifiable Information and other Information
We shall collect and store your personal information with your consent which will be provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect your personal information from you that we consider necessary for achieving the specified purpose which shall also be conveyed to you with your prior approval/ consent for the same.

We use data collection devices such as "cookies"/similar on certain pages of the app to help analyse our app page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your device hard-drive/storage that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".

We also use cookies to allow you to enter your username less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your device hard-drive/storage at the end of a session. You are always free to decline our cookies if your device permits, although in that case you may not be able to use certain features on the app and you may be required to re-enter your password more frequently during a session.

We collect personally identifiable information (i.e. name, phone number, email address, date of birth, telephone number, contact information, marital status etc.) from you when you register with us. We do use your contact information to send you offers based on your history and your interests.

For certain Services, We may collect identity and Know Your Customer ("KYC") related Information to verify your identity and comply with the customer identification procedures and customer due diligence requirements as prescribed under Applicable Laws, such as Permanent Account Number (PAN), photo, Aadhaar related Information (including Aadhaar number, demographic details or Virtual ID) for the purposes of e-KYC authentication with the Unique Identification Authority of India (“UIDAI”) and One Time Password / Pin (OTP).

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

Camera and microphone
We may require access to your device's camera and microphone for a seamless experience, for clicking your selfie, to upload photos, or recording your audio/video, for verification or onboarding for KYC purposes, or for uploading any other necessary documents on the Portal as per the applicable laws.

Location
We may collect and monitor your location details to verify your location and current address, offer you customized promotions, ensure and check serviceability of Services and to identify unusual activity to prevent any fraudulent activity. We collect the location data from you in two ways: (i) when you add your pin code on the Portal; or (ii) when you enable such access from your mobile device. We collect this data only when Our Portal is being used. Such information is also collected abiding by the applicable laws.

Information to assess credit worthiness
(a) Salaried individuals: Employment related Information, such as name of the employee, salary, offer letter, employment ID, and email address issued by the employee; (b) Self-employed: Information related to the self-employment, such as profession, social media links related to your work, work location and income

Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our website.

We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience on our website, providing you with content that we think you might be interested in and to display content according to your preferences.

Use of your Information
We may use your Information that we collect in accordance with this Privacy Policy and for the following purposes:

1. To enable you to access the Portal;
2. To avail the Services we offer to you, including any associated services;
3. To facilitate payments for the transactions you make using the Services;
4. To create, maintain or update your account and verify your identity;
5. To conduct due diligence and KYC and/or such other verifications as mandated under Applicable Laws;
6. To validate, process and share your KYC Information, nominee details, and other legally mandated Information with other regulated entities, financial institutions, or service providers engaged by Us to facilitate these Services or for verification by such financial institution for enabling/providing services.
7. To facilitate or confirm payments made by you in relation to the Services;
8. To enhance your user experience in relation to the Portal or the Services, including customization of the Portal or the Services;
9. To conduct credit checks, screenings, assess your credit worthiness, credit scoring and obtain credit information;
10. To conduct audits, market research, project planning, troubleshooting;
11. To identify and/or detect security breaches or attacks, errors, fraud, money laundering, abuse and other criminal activities, and investigating and taking appropriate remedial action;
12. To provide relevant offers or rewards to you, based on your consumption patterns;
13. To enforce our Terms and Conditions or this Privacy Policy and to resolve any disputes;
14. To provide functionality, analyse performance, fix errors, bugs, and improve the usability and effectiveness of the Portal;
15. To deliver any administrative notices, alerts, advice, notifications and communication relevant to your use of the facilities on the Portal, through social media (including WhatsApp), SMS and other media;
16. To recommend products or promotional offers to you that might be of interest to you, identify your preferences. We may also use your preferences or details regarding your usage of the Portal for marketing and other promotional activities;
17. To comply with Applicable Laws or requests received from regulators, government, law enforcement or judicial authorities under Applicable Laws or Our contract with a third party;
18. To carry out our obligations and enforcing rights arising from any contracts between Us;
19. To help improve quality and design of Our Portal, including to create new features, promotions, functionality and services;
20. To help improve our services; and to fulfil any other legal purpose for which the consent is provided by you to use your Information.

Sharing of personal information
We may share personal information with our other corporate entities and affiliates with your consent.

We may use personally identifiable information (email address, name, phone number, etc.) provided by you to our corporate entities and affiliates where necessary ensuring the security of your details provided to us.

We may also disclose anonymized data derived from your personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

The kind of information that is gathered automatically include without limitation:

1. the type of browser you are using (e.g. Internet Explorer, Firefox, etc.),
2. the type of Operating System you are using (e.g. Windows or Mac OS) and
3. the domain name of your Internet Service Provider, the date and time of your visit and the pages on our website.

Links to Other Platforms
Our site might link to other platform that may collect your personally identifiable information about you. In such case we request you to be vigilant and not accept the same as you agree that we shall not be responsible for the privacy practices or the content of those linked platforms..

Information of Children
We do not knowingly solicit or collect Information from children under the age of 18 years. Use of the Portal is only available for persons who can enter into a legally binding contract under Applicable Laws.

Security Precautions
We have proper security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against any unauthorized access.

Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from our lists and newsletters, please click on the unsubscribe button on the emailers.

Your Consent
By using the app and/ or by providing your information, you consent to the collection and use of the information you disclose us in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Retention of Information
We shall not retain or store the information provided by you for period longer than is required for the said purpose except when the information may lawfully be used or is otherwise required under any other law for the time being in force.

By agreeing to avail the services offered by us, you have agreed to the collection and use of your Sensitive Personal Data or Information. You always have the right to refuse or withdraw your consent to share/disseminate your Sensitive Personal Data or Information by contacting the customer care. However, in the event of your refusal or withdrawal of personal data, you might not be able to avail our services to the fullest extent.

Dispute Resolution In case of any issue we request you to kindly contact us through an email info@paulfincap.com, our grievance officer will investigate your complaint promptly. For any request, complaint, feedback or grievances, please contact:

Nodal Officer
Name: Shaibu Cherian
Address: SCO 829-830, Sector 22 A, Chandigarh
Email id: shaibu.cherian@paulmerchants.net